Privacy Policy
This Privacy Policy explains how VOID Reviews ("VOID", "we", "us") collects, uses and protects personal information when you visit our website or use our services. VOID Reviews is a service operated by ANTARES ONE LLC, 5923 Ravenswood Road, Unit G4, Fort Lauderdale, FL 33312, USA.
1. Information we collect
Information you give us. When you request a free review check, contact us or use our services, we collect:
- your business name and the Google Maps listing you ask us about;
- your email address and phone number;
- the number of reviews you want to address, links to those reviews and any details you share with us;
- messages you send us by email, SMS, WhatsApp or phone;
- billing details needed to issue an invoice, such as your company name and address.
Payment information. Payments are made through your bank or a third-party payment provider. We do not receive or store your full card number or online banking credentials.
Information collected automatically. When you visit our website we and our service providers may collect technical information such as your IP address, browser type, device, pages visited and how you reached our site, using cookies and similar technologies (see section 6).
2. How we use your information
- to review your request and send you a free assessment and price;
- to prepare and submit removal requests and provide our services;
- to send invoices, removal confirmations and updates about your request;
- to provide customer support and handle guarantee claims;
- to keep records required for accounting, tax and legal purposes;
- to measure and improve our website and advertising;
- to prevent fraud and protect our rights.
3. SMS, WhatsApp and phone communications
If you provide your phone number and agree to be contacted, we may send you text messages (SMS) or WhatsApp messages about your request, such as your assessment, status updates, removal confirmations and invoices. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of SMS messages, or HELP for help. You can also opt out by emailing us at hello@voidreviews.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How we share information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers who host our website, process form submissions, provide email, phone, SMS and messaging services, and help us with invoicing and payments. They may use your information only to provide services to us.
- Google and other platforms, to the extent needed to submit a removal request about a specific review, for example the review link and the reason for the request.
- Legal and safety reasons, when required by law, court order or to protect our rights, our customers or others.
- Business transfers, if our business is reorganized, sold or transferred, subject to this policy.
5. How long we keep information
We keep your information for as long as needed to handle your request, provide our services and our 30-day guarantee, and to meet accounting, tax and legal obligations. After that we delete it or keep it in a form that no longer identifies you.
6. Cookies and advertising
Our website may use cookies, pixels and similar technologies from us and from partners such as analytics and advertising providers (for example Meta) to understand how visitors use the site and to measure the results of our ads. You can control cookies through your browser settings. Blocking cookies will not prevent you from using the site.
7. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain processing, and to receive a copy of your information. California residents may request information about the categories of personal information we collect and how we use it; we do not sell or share personal information for cross-context behavioral advertising in exchange for money. To make a request, email hello@voidreviews.com. We will not discriminate against you for exercising your rights.
9. International users
We are based in the United States and our service providers may process information in the United States and other countries. By using our services you understand that your information may be transferred to and processed in these countries.
10. Children
Our services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.
12. Contact
ANTARES ONE LLC
5923 Ravenswood Road, Unit G4, Fort Lauderdale, FL 33312, USA
Email: hello@voidreviews.com